Our Promise to You - Hello Glocal Ltd.'s Return Policy
At Hello Glocal Ltd., your satisfaction is our top priority. We understand the importance of finding the perfect book and we're here to help you enjoy your reading experience to the fullest. If for any reason you encounter an issue with your order, we encourage you to reach out to us. We promise to listen, understand your situation, and explore options to find a resolution that works for you.
Understanding Our Products
Each book we sell is a gateway to knowledge and we believe in the value that each page brings. We trust and respect that our customers appreciate the value of our books and the insights they offer.
When Things Don't Go As Planned
We understand that sometimes things don't go as expected. If you receive a book that is damaged or defective, don't worry. Please contact our customer service team at [customer service email] within 7 days of receiving the product. Include your order number, a description of the issue, and a photo of the damage, if possible. Each situation is unique and we promise to review your case carefully. We'll get back to you within 3-5 business days with a resolution that may include a replacement or partial refund, depending on the circumstances.
When It's Out of Our Hands
Sometimes, damages happen during shipping that are beyond our control. If we receive valid proof of damage from the shipping company, such as a photo, we may offer a partial refund. We'll determine the amount based on the extent of the damage.
Support Along the Way
We understand that the return process can be daunting. We're here to support you every step of the way. Remember that you are responsible for the return shipping costs, and we recommend using a trackable shipping service or purchasing shipping insurance for your protection.
Making Things Right
If a refund is approved, rest assured that it will be processed promptly. A credit will automatically be applied to your original method of payment.
Your Questions Answered
We're here to help. If you have any questions or concerns about your order or our policy, please contact us at [customer service email].
Working Through Disputes
We believe in solving problems together. In the unlikely event of a dispute, we encourage you to contact us directly. If needed, we're open to involving a neutral third party for resolution.
As we continue to grow and improve, we may update this policy. We encourage you to review it regularly for any changes. Thank you for being a valued member of our Hello Glocal Ltd. community. We're here for you every step of your reading journey
Thank you for your understanding and for being a valued customer at Hello Glocal Ltd.